Shipping

Shipping

Shipping Information

At Quokaroo, we’re committed to making your shopping experience seamless and stress-free — including getting your order to your doorstep as quickly and efficiently as possible. Here’s everything you need to know about our delivery process:

Shipping Locations

We proudly ship to nationwide Australia and world wide. If your location isn’t listed, feel free to contact our customer service team and we’ll do our best to assist you.

Delivery Options

We offer the following shipping options to suit your needs:

• Standard Shipping: Reliable and cost-effective, ideal for most orders. Estimated delivery time: 5–7 business days.
• Express Shipping: For when you need your order in a hurry! Estimated delivery time: 2–3 business days.
• Free Shipping: Enjoy free standard shipping on orders over $100.

Processing Times

Orders are typically processed and shipped within 1–2 business days after payment is confirmed. Please note that orders placed on weekends or public holidays will be processed on the next business day.

Tracking Your Order

Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this to track your package every step of the way.

Customs & Duties

For international orders, customs fees and import duties may apply. These charges vary by country and are the responsibility of the recipient. Please check with your local customs office for more information.

Missing or Delayed Packages

If your package hasn’t arrived within the estimated delivery time, please don’t hesitate to contact our customer service team. We’ll work quickly to resolve the issue and ensure you receive your order.

 

Thank you for choosing Quokaroo — we can’t wait to bring a little extra joy to your doorstep!